FAQs

Being A Hospitality Homes Guest

 

FREQUENTLY ASKED QUESTIONS

Here is a visual guide to our frequently asked questions, which can also be found below in a list format:

 

Who are Hospitality Homes guests?

All individuals who meet the Hospitality Homes eligibility requirements will be welcomed regardless of race, creed, citizenship, physical disability, gender, color, ethnic heritage, veteran status, economic status, sexual orientation or patient's age, diagnosis, hospital/treatment facility. The opportunity to stay in a host home is a courtesy extended at the sole discretion of Hospitality Homes and our volunteer hosts. 

Can a patient be a guest?

Patients may be guests if they are accompanied by another adult guest and they are medically independent.

Who are Hospitality Homes hosts?

Our trained hosts range from single men and women to young couples, families, and retirees; their professional and personal backgrounds are equally diverse. What they have in common is compassion, generosity, trust, and a desire to support others. All individuals who meet the Hospitality Homes host eligibility requirements will be welcomed regardless of race, creed, citizenship, physical disability, gender, color, ethnic heritage, veteran status, economic status, or sexual orientation. 

What do hosts provide?

Hospitality Homes hosts provide a clean and comfortable place to sleep and access to a bathroom. Hospitality Homes hosts do not provide meals or transportation. A few hosts live within walking distance of the major hospitals; most live in areas with access to public transportation (subway or buses).

What does it cost?

Hospitality Homes' success relies on the generosity of volunteer hosts. Donations from guests and others sustain the program. Our suggested donation is $25.00 per night but we encourage guests to donate at a level that is most comfortable. The ability for a guest to make a contribution does not affect our ability to  find a host. If you cancel your stay after we have arranged to place you with a host family, you may be subject to a cancellation fee of $25.00.

How do I decide if this program is right for me?                                                                    If you can answer “yes” to the following questions: 

  • Is the program my primary option for housing?
  • Am I comfortable with the idea of staying in someone else’s home?
  • Am I comfortable taking public transportation or driving in Boston?

How long can I stay in a host home? 

A visit with Hospitality Homes can last from one night up to three months. 

Will I need to provide a character reference?

Yes. Our staff will ask for the name and phone number of a professional reference for each adult guest—ideally someone who has known the guest for 6 months. This person should know the guest well; believe that the guest is responsible, considerate, and independent; and attest that the individual is someone who would be welcome in his/her own home. Although this is a character reference, rather than a medical reference, friends, family, and neighbors cannot be used as reference sources. Hospitality Homes prefers a professional reference, such as a co-worker or employer, but if necessary, we can help a guest find an appropriate contact. 

How long does it take to process my application?

We prefer about two weeks notice. However, we understand that this is not always possible and are often able to make last-minute placements. If your application is submitted more than two weeks in advance, we will call you two weeks before your scheduled arrival date to confirm your need for housing before we start the placement process.

Is it guaranteed that Hospitality Homes will find me a host home? 

Our program depends on the availability of our volunteer hosts. If we are unable to find you a host, we will notify you. We strongly recommend you have a back up housing option before you arrive in Boston. 

What happens after the application process and character references are complete? The Hospitality Homes staff searches for a host who is able to meet your needs (e.g., number of beds, number of nights, parking, etc.) When a host has been identified, we will give you the host's name and phone number. You will be responsible for calling the host as soon as possible to introduce yourself. You will also be responsible for calling your host 48 hours prior to your arrival to confirm the arrangement.

If there are any last-minute changes in your plans (e.g., treatment cancellation or postponement, date and time of arrival, change in person who will be accompanying you): you are responsible for alerting both your host and Hospitality Homes. **Guests cannot participate in the program until every adult guest completes a reference check.**

What about liability release form? 

The Liability Release Form is a part of our online application. This section of the application must be completed before applying to the program. 

What happens when I arrive at my host's home?

Your host will welcome you and familiarize you with your accommodations. This is the time to ask questions and discuss expectations in order to make your stay as comfortable as possible for both you and your host.